Bank of Baroda (BoB) has established a dedicated Customer Grievances and Redressal Cell to handle all customer inquiries and complaints related to their credit card services. Whether you need to resolve an issue or lodge a formal complaint, multiple channels are available for assistance. Below is information on how to contact Bank of Baroda's credit card customer care through phone support, email communication, and the grievance redressal process.

Bank of Baroda Credit Card Customer Care Toll-Free Numbers

For immediate support, contact Bank of Baroda with the following toll-free numbers:

• 1800 258 4455
• 1800 102 4455

Available 24/7, these numbers ensure quick resolution of your queries.

Types of Support Offered

Bank of Baroda offers various support services to effectively manage your credit card needs.

Phone Call Support

For urgent issues such as lost or stolen cards, or billing discrepancies, call:

• Hotlisting Your Card: 1800 103 1006 or 1800 225 100. These lines are toll-free from MTNL/BSNL. Block cards via SMS: Send 'BLOCK' to 9223172141.
• Billing Queries: For duplicate or incorrect bills, call 1800 103 1006 / 1800 225 100.
• Status of Applications: Contact for inquiries on your credit card application or dispatch status.
• Product Information: For new schemes, dial 1800 225 100 or email.
• General Queries: Use the provided email or call 1800 103 1006 / 1800 225 100.

Email Support

For non-urgent matters, contact the designated email addresses listed on the Bank's website, including your credit card number, name, and contact info to facilitate resolution.

Customer Grievances and Redressal Mechanism

Bank of Baroda has a structured grievance redressal mechanism:

Level 1: Initial Contact

Email the initial contact. Aims to resolve within 3 working days.

Level 2: Further Escalation

If unresolved, escalate via email for resolution within 2 additional working days. If still unsolved, write to Mr. Niilanjjan Amal Poddaar, Assistant Vice President – Customer Services, at BOB Financial Solutions Limited, Mumbai.

Online Feedback Form

Submit feedback or queries via the online form to the branch manager. Additional details may be requested.

Important Notes

• Readiness: Ensure you have your credit card number, name, and contact details ready before calling.
• Authorization Issues: Use the toll-free numbers provided for authorization queries.
• Grievance Redressal: Follow escalation steps if issues aren't resolved within the specified time. Per RBI regulations, credit card issuers must close accounts within 7 working days of a closure request, subject to settling outstanding amounts.
• Bank's Policies: Bank of Baroda is not associated with Paisabazaar; offers are via partner banks/NBFCs.

By following these channels, Bank of Baroda ensures your credit card concerns are handled effectively and satisfactorily.