The Central Bank of India (CBI) is dedicated to offering exceptional customer support across a variety of banking services. From assistance with accounts, credit cards, debit cards, to ATM issues and grievance redressal, CBI ensures efficient resolution through multiple channels.

Customer Care Overview

CBI account holders can avail a broad spectrum of services encompassing inquiries, requests, and resolution of grievances linked to financial transactions. This spans lost or damaged debit/credit/ATM cards, account information checks, and resolving ATM cash issues and loan queries. Customers can use the CBI toll-free customer care number for support.

Toll-Free Customer Care Number

The 24/7 toll-free number for general inquiries, including debit and credit card issues, is:

• 1800-22-1911

This central number handles services like card blocking and general banking questions.

Credit Card Customer Care

For issues concerning Central Bank of India credit cards, such as transaction problems, the following contact numbers are available:

• Toll-Free: 1800-22-1911 (also for card blocking)
• Alternatives: 022-66387737, 022-66387743

Debit Card Customer Care

For debit card assistance, including card hotlisting and transaction issues, contact:

• Hotlisting/Card Issues: 1800-22-1911, Email: [email handling]
• Online Transaction Issues: 022-49197323, Email: [email handling]
• Failed Transactions: 022-49197314/15, Emails: [email handling]

SMS for Card Hotlisting

Block lost or stolen cards via SMS from your registered number:

• Block All Cards Linked to Mobile: Send 'LOST' to 9967533228
• Block Specific Card: Send 'LOST Card no.' to 9967533228
• Block Specific Account Card: Send 'LOST Account no.' to 9967533228

ATM Customer Care

For ATM-related issues like non-dispensation of cash or malfunctioning ATMs, use:

• ATM Helpdesk Fax: 022-22630104
• ATM Complaint Form: [ATM complaint form link]

Pradhan Mantri Jan-Dhan Yojana Grievances

For grievances linked to the Pradhan Mantri Jan-Dhan Yojana (PMJDY), contact via email: [email handling]

MSME Customer Care

For MSME entrepreneurs with grievances, contact MSME care centers through the provided details: [MSME care contact link]

UPI and BHIM App Help

For UPI and BHIM app support, including technical issues and transaction reversals:

• Technical: 1800-22-1911, Email: [email handling]
• Reversal/Failed Transactions: 022-61648613, Email: [email handling]

Grievance Redressal

Unresolved issues can be escalated to the Chief Grievance Redressal Office:

• Amitabh Gupta, Asst. General Manager
• Address: Central Bank of India, M.G. Road, Mumbai
• Phone: 022-22617896, 022-22623450
• Fax: 022-22643054, Email: [email handling]

Further escalation can be made to the Principal Nodal Officer:

• Phone: 022-22643056, Fax: 022-22643054, Email: [email handling]

Chairman and Managing Director

If issues persist, contact Shri Rajeev Rishi, Chairman:

• Address: Chander Mukhi, Nariman Point, Mumbai

Banking Ombudsman

Unresolved grievances may be taken to the Banking Ombudsman. Details available here.

Central Bank of India Offices

Corporate Office:

• Address: Chander Mukhi, Nariman Point, Mumbai
• Tel: 022-6638 7777

For zonal office details, visit: [zonal office contact link]

PMJDY Toll-Free Numbers

For PMJDY inquiries, call:

• 1800-180-1111
• 1800-11-0001

This guide ensures CBI customers can easily access essential support for a smooth banking experience.