Indian Bank is devoted to delivering exceptional support to its credit card customers. The bank's comprehensive customer care system ensures that any concerns or issues regarding credit cards are resolved effectively. Whether you have inquiries, need help with transactions, or need to report a lost or stolen card, Indian Bank’s 24/7 customer service is readily available to assist you.

Contacting Indian Bank Credit Card Customer Care

To address your concerns, complaints, or to report a lost or stolen credit card, you can contact Indian Bank's customer care service through various methods:

Toll-Free Customer Care Number:

The main contact number for Indian Bank’s credit card services is: 1800 425 00000

This number is operational 24/7. By dialing this toll-free number, you can directly speak with a customer care executive who can assist you with issues like blocking your card if it’s lost or stolen.

Credit Card Centre Contact Number:

For more detailed inquiries related to credit card services, contact the Indian Bank Credit Card Centre at: 044 – 25220903

Email Address:

For written communication or detailed queries, you can email the credit card department.

Please note that the above contact number and email are available from Monday to Saturday, with exceptions for Sundays, the 2nd and 4th Saturdays, and Tamil Nadu bank holidays.

Grievance Redressal

If the resolution provided by the customer care does not meet your expectations, you can escalate the issue. Indian Bank offers a structured grievance redressal mechanism to ensure all concerns are thoroughly addressed.

Grievance Redressal Officer:

If unsatisfied with the initial resolution, escalate your complaint to the Grievance Redressal Officer:

Mr. Vijaya Rajan, Senior Manager
Credit Card Centre, Indian Bank Building (III Floor), No 66 Rajaji Salai, Chennai - 600 001.
Phone No: 044 25220904.

If unresolved within 30 days, further escalate it to:

Mr. A. Rajesh Ravindranath, Chief Manager
Indian Bank Building (III Floor), No 66 Rajaji Salai, Chennai - 600 001.
Phone No: 044 25261999.

If still unresolved, escalate to:

Mr. Asif S A, Assistant General Manager (DBD)
Indian Bank, Indian Bank Building (III Floor), No 66 Rajaji Salai, Chennai - 600 001.

Hotlisting Indian Bank Credit Card

If your credit card is lost or stolen, promptly blocking or hotlisting the card is crucial to prevent unauthorized use. Indian Bank offers multiple methods to hotlist your credit card:

1. Blocking via SMS: Send ‘BLOCKCC’ to 56767 from your registered mobile number. You will receive a confirmation message once the card is blocked.
2. 24-Hour Toll-Free Number: Call 1800 425 00000 to report your card lost or stolen. The representative will assist in blocking the card.
3. Email: Send an email during working days to request your credit card's blocking. Include relevant details for efficient processing.

Indian Bank Credit Card Online Feedback Form

Indian Bank values customer feedback and provides an online feedback form for conveying concerns, complaints, or suggestions. Submitting this form to your branch manager allows your issues to be assessed. Additional details may be required for comprehensive support.