SBI Credit Card Customer Care 2024
If you face any issues regarding your SBI Credit Card, whether it’s related to bill payments, credit card statements, or reward points accumulation, you can easily reach out to the SBI Credit Card Customer Care team. You have multiple options to contact them, including call, SMS, email, or postal mail. Here are the details you need to address your queries or concerns about your credit card.
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Contact Information:
SBI Credit Card Customer Care Numbers
1860-1800-1290
1800-180-1290
1860-500-1290
These numbers are available from 8 AM to 8 PM, Monday to Saturday. You can also dial (STD Code) 39020202, where standard call charges may apply.
24×7 Toll-Free Numbers
1800-1234
1800-11-2211
1800-425-3800
These helpline numbers are accessible from all mobile phones and landlines across India.
SBI Credit Card Customer Care via SMS SBI Card offers a ‘Simply SMS’ service that lets you access common details about your credit card account through SMS. To use this service, send an SMS from your registered mobile number to 5676791 with the following codes along with the last four digits of your credit card number:
Block Lost/Stolen Card:
BLOCK XXXX
Available Credit/Cash Limit:
AVAIL XXXX
Last Payment Status:
PAYMENT XXXX
Reward Points Summary:
REWARD XXXX
Balance Enquiry:
BAL XXXX
Request Duplicate Statement:
DSTMT XXXX MM
(where MM is the statement month)Subscribe for E-Statement:
ESTMT XXXX
(Note: XXXX represents the last four digits of your credit card number.)
SBI Credit Card Customer Care via Email To contact SBI Customer Care via email, you must log in with your customer ID and password on their website. Once logged in, you can send an email regarding your query. Click here to visit the SBI Credit Card Customer Care email page.
SBI Credit Card Customer Care Postal Address You can also send your queries or concerns via postal mail to the following address:
mathematicaCopy codeSBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C, 10th – 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon - 122002, Haryana, India
SBI Credit Card Customer Grievance Redressal System If you are not satisfied with the response from the SBI Credit Card Customer Care within the stipulated time, you can escalate your query to the nodal or principal nodal officer. You will receive an Interaction ID when you escalate the issue. Follow these steps to escalate your query:
Visit the SBI Card query escalation page.
Enter your Interaction ID and mobile number.
You will receive an OTP on your mobile number; enter the OTP to proceed.
Once your query is successfully escalated, SBI will keep you updated on the progress.
By providing these multiple channels of communication, SBI ensures that all your credit card-related issues and concerns can be addressed promptly and efficiently.
Additional Information:
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Completely Digital Process: The entire process, from checking pre-approved offers to comparing the best deals, is digital for your convenience.
Summary of Contact Methods:
Phone: Multiple customer care numbers for quick assistance.
SMS: ‘Simply SMS’ service for instant information about your credit card.
Email: Secure email communication via the SBI Card website.
Postal Mail: Traditional mail option for sending detailed queries or documents.
Grievance Redressal: A structured system to escalate unresolved issues.
By offering these various contact methods, SBI Card aims to provide comprehensive customer support to ensure a smooth and satisfactory experience for all credit card users.