Punab National Bank (PNB), founded on April 12, 1895, is celebrated as India's inaugural Swadeshi Bank. It began its journey in Lahore with an authorized capital of Rs. 2 lakhs and has since grown into a prominent banking institution offering an array of products and services. Central to PNB's dedication to client satisfaction is its comprehensive customer care system, designed to efficiently resolve complaints, queries, and grievances.

Accessing Punjab National Bank Customer Care

PNB customers can access assistance through several channels:

• Customer Care Numbers: PNB provides toll-free, tolled, and landline numbers to help customers easily lodge complaints or inquiries from anywhere globally.
• Toll-Free Number: 1800-180-2222 / 1800-103-2222
• Tolled Number (International Users): 0120-2490000
• Landline Number: 011-28044907
• Email Support: Clients can send their concerns or feedback to care@pnb.co.in from registered email IDs for swift support.
• Credit Card Customer Care: Dedicated support for credit card-related issues such as loss, theft, or fraudulent transactions is available via toll-free, tolled numbers, and creditcardpnb@pnb.co.in. Hotlisting or blocking credit cards can also be done via SMS.
• Balance Enquiry: Balance can be checked using a missed call service from registered mobile numbers.

Support for NRI Customers

PNB ensures that Non-Resident Indian (NRI) customers receive adequate support through dedicated services:

• Telephone Lines: NRI clients can contact PNB via specified lines, including an international toll-free number for regions like the USA, UK, and UAE.
• Email Support: NRIs can address complaints or queries to nri@pnb.co.in.

Enhancing Grievance Redressal with Punjab National Bank

PNB offers an effective grievance redressal mechanism. If issues are unresolved, they can be escalated to the Principal Nodal Officer, who manages complex concerns.

• Contact: Principal Nodal Officer
• Address: Punjab National Bank, Customer Care Centre, Sector-10, Dwarka, New Delhi-110075
• Phone: 011-28044153
• Email: care@pnb.co.in

For credit card issues, customers can reach the Credit Card Processing Centre at:

• Address: PNB, Credit Card Processing Centre, 3rd Floor, Rajendra Bhawan, Rajendra Palace, New Delhi-110008

PNB also provides an Online Complaint Form via its website for lodging complaints or grievances conveniently.

Empowering Customers with Punjab National Bank's Support Systems

PNB extends its commitment to customer satisfaction through advanced support mechanisms:

• Online Services: Beyond traditional care channels, PNB offers internet and mobile banking, facilitating transactions and account management round the clock.
• Educational Resources: PNB promotes financial education through informative content and workshops to empower customers.
• Security Measures: Implementing robust security protocols like multi-factor authentication and fraud detection systems, PNB prioritizes account safety.
• Community Engagement: PNB actively participates in society via outreach programs and financial literacy campaigns.
• Continuous Improvement: By leveraging customer feedback and market research, PNB aims to meet evolving customer expectations and enhance service quality.

Conclusion

Punjab National Bank's customer care services exemplify its dedication to customer satisfaction. With diverse contact avenues, a robust redressal system, digital services, educational initiatives, and security measures, PNB ensures its clients receive exceptional service. Customers' queries, complaints, or feedback are approached with the utmost importance, ensuring they feel recognized, appreciated, and excellently served.