How to Contact Axis Bank for Credit Card Support?

Axis Bank's customer service center provides specialized support for all matters related to credit cards. Whether selecting the perfect credit card, navigating the application process, or addressing card issues, the customer service team is equipped to assist. Enjoy personalized assistance designed to deliver a seamless experience with Axis Bank credit card services.

Axis Bank Credit Card Helpline Number

To get in touch with Axis Bank's retail phone banking, call: 1-860-419-5555, 1-860-500-5555. For agricultural-related queries, dial 1800-419-5577. Connect with phone banking at: +91-22-67987700. Corporate and CMS Product inquiries can be made at: 1-860-500-4971.

Axis Bank Credit Card Queries

For any Axis Bank credit card inquiries, refer to the nationwide customer care numbers mentioned above.

Blocking of Credit Card

If your Axis credit card is lost or stolen, it's crucial to block it immediately to prevent any fraudulent activity. You can request a replacement card with the same account number.

Steps to Block Axis Credit Card:

• Via Axis Bank Support:
  1. Log in to your Axis Bank account and access the support page.
  2. Click 'Support Home Page'.
  3. Select 'Get It Done Instantly'.
  4. Choose 'Block and Replace Your Debit/Credit Card'.
  5. Enter your registered mobile number.
  6. Input the OTP sent to your mobile number.
  7. Select your card and click 'Submit'.
• Via Axis Aha (Chatbot):
  1. Type 'Block Credit Card'.
  2. Log in to net banking or use MPIN.
  3. Select the card to block and click 'Confirm'.
  4. Enter the OTP from your mobile.
• Via Axis Bank Mobile App:
  1. Access the app, go to the credit card section.
  2. Select the card to block.
  3. Click 'Block and Replace Card'.
• Via Internet Banking:
  1. Click on 'Accounts'.
  2. Select 'My Credit Cards'.
  3. Choose the card to block.
  4. Click 'More Services'.
  5. Select 'Block Credit Card' and specify the reason.
  6. Enter the sent code to complete the request.
• Via SMS: Send BLOCK <16-digit credit card number> to 5676782 from your registered mobile.

Replacement of Credit Card

Once blocked, Axis Bank will issue a new credit card within ten working days.

For Lost Cards:

To report a lost credit card, call: 1-860-419-5555, 1-860-500-5555. For lost debit card reports, use: 022-6798-7700.

Axis Bank Credit Card NRI Customer Care Numbers

For international clients, reach out via the non-toll-free number: +91-40-67174100.

Complaints Handling for Overseas Branches & Representative Offices:

For issues related to services from overseas branches, email the designated Complaints Handling Officers.

• USA: 1855-205-5577
• UK: 0808-178-5040
• Singapore: 800-1206-355
• Canada: 1855-436-0726
• Australia: 1800-153-861
• Saudi Arabia: 800-850-0000
• UAE: 8000-3570-3218
• Qatar: 00-800-100-348

Flipkart Axis Bank Credit Card Customer Care

For queries related to Flipkart Axis Bank Credit Card, use:

Telephone: 044-45614700
Mail: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru - 560103, Karnataka, India.

Axis Bank Corporate Office

'Axis House', C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025. Phone: +91-22-24252525 / +91-22-43252525. Fax: +91-22-24251800.

Axis Bank Credit Card Grievance Redressal

Axis Bank has a comprehensive grievance redressal mechanism with several levels of escalation to ensure resolution.

Level 1: Query, Complaint, and Request Redressal

• Live Chat: Accessible on Axis Bank's website or app.
• Customer Care Number: Speak with an agent.
• Visit Nearest Bank Branch: For face-to-face assistance.

Level 2: Writing to a Nodal Officer

If an issue remains unresolved at Level 1, escalate it to the Nodal Officer via email or letter. Deal with branch-specific issues with the Circle Nodal Officer.

Level 3: Writing to the Principal Nodal Officer

If still unresolved at Level 2, escalate it to the Principal Nodal Officer through email or the grievance form.

Banking Ombudsman

For any issues unresolved by Axis Bank, approach the Banking Ombudsman.

Axis Bank Nodal Officer Contact Details:

Principal Nodal Officer for Axis Bank Ltd. Mr. Parag Deshpande, 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai - 400 025. Phone: 080-61865098. Email:

Office Hours: 9.30 am to 5.30 pm (Monday to Saturday) except second and fourth Saturdays and Bank Holidays.

Write to Axis Bank

Address your letters to:

Axis Bank Limited 'Axis House', C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025.
Phone Numbers: +91-22-24252525 / +91-22-43252525. Fax Number: +91-22-24251800.

*Note: Various acronyms for financial and banking terms are provided in the original text.*