SBI Credit card customer care
If you encounter any issues with your SBI Credit Card, whether it's related to bill payments, understanding your credit card statement, or tracking the accumulation of reward points, you have several options for resolving these concerns. SBI Credit Card Customer Care offers multiple channels through which you can seek assistance, including telephone support, SMS, email, and postal services. Each of these methods is designed to ensure that you can conveniently address any queries or problems you might have regarding your credit card. Here’s a detailed guide on how to reach out for support and resolve any credit card issues effectively.
SBI Credit Card Customer Care via Phone
If you need immediate assistance or have a pressing issue regarding your SBI Credit Card, you can contact SBI Credit Card Customer Care through various phone numbers. The bank provides multiple contact numbers to ensure that you can always reach out to them when needed:
SBI Credit Card Customer Care Numbers:
1860-1800-1290
1800-180-1290
1860-500-1290
These numbers are available for general inquiries and support, operating between 8 AM and 8 PM from Monday to Saturday. Additionally, SBI offers 24×7 toll-free numbers that you can use to contact customer support at any time:
24×7 Toll-Free Numbers:
1800-1234
1800-11-2211
1800-425-3800
For calls made from landlines or mobile phones, you can also use the number with the STD code 39020202. Please be aware that standard call charges may apply when using this number. All the aforementioned toll-free numbers are accessible nationwide, ensuring that you can get support regardless of your location.
SBI Credit Card Customer Care via SMS
For those who prefer text-based communication, SBI provides a convenient 'Simply SMS' service. This service allows you to obtain various details about your credit card account quickly and easily. To utilize this service, you need to send an SMS from your registered mobile number to the number 5676791. Below are the specific SMS codes you need to use for different types of inquiries:
Block your lost or stolen credit card: Send SMS as
BLOCK XXXX
(where XXXX are the last four digits of your credit card number).Check available credit limit and cash limit: Send SMS as
AVAIL XXXX
.Inquire about last payment status: Send SMS as
PAYMENT XXXX
.Get a summary of reward points: Send SMS as
REWARD XXXX
.Balance enquiry: Send SMS as
BAL XXXX
.Request a duplicate statement: Send SMS as
DSTMT XXXX MM
(where MM is the month of the statement).Subscribe for e-statement: Send SMS as
ESTMT XXXX
.
In each case, replace XXXX
with the last four digits of your credit card number to receive the required information.
SBI Credit Card Customer Care via Email
For email support, SBI Credit Card customers can contact customer care by logging into their account on the SBI Credit Card website. You will need to enter your customer ID and password to access the email support section. This method allows you to send detailed queries and receive responses from the customer care team. To access this service, visit the SBI Credit Card customer care email page and follow the instructions provided there.
SBI Credit Card Customer Care via Postal Mail
If you prefer to send a physical letter regarding any issues or inquiries about your SBI Credit Card, you can do so by mailing it to the following postal address:
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 10th – 12th Floor, Block 2, Building 3
DLF Cyber City, Gurgaon - 122002 (Haryana), India
SBI Credit Card Grievance Redressal System
In case your issue remains unresolved or if you are dissatisfied with the response provided by SBI Credit Card Customer Care, the bank has a structured grievance redressal mechanism. You can escalate your concern to the nodal or principal nodal officer if needed. To escalate your query, visit the query escalation page on the SBI Card website. You will need to enter your Interaction ID and mobile number to proceed. An OTP will be sent to your registered mobile number, which you must enter to complete the escalation process. Once your issue is successfully escalated, the bank will keep you informed about the progress and resolution of your complaint. For more information or to initiate a grievance escalation, click here to access the SBI Card query escalation page.
By following these procedures, you can efficiently address any issues with your SBI Credit Card and ensure that your concerns are resolved promptly.