How to Resolve SBI Credit Card Issues Effectively
If you have issues with your SBI Credit Card, like bill payments, understanding your statement, or reward points tracking, resolve them through multiple SBI Customer Care channels: phone, SMS, email, or postal services. Here's how you can access support and resolve card issues effectively.
SBI Credit Card Customer Care via Phone
For immediate assistance, you can reach SBI Customer Care through these numbers:
* 1860-1800-1290
* 1800-180-1290
* 1860-500-1290
These numbers are available Monday to Saturday, 8 AM to 8 PM, for general inquiries. 24×7 Toll-Free Numbers are also available:
* 1800-1234
* 1800-11-2211
* 1800-425-3800
Calls from landlines or mobile phones can be made using STD code 39020202, but standard charges may apply. Toll-free numbers provide national support.
SBI Credit Card Customer Care via SMS
Use the 'Simply SMS' service for quick information through a registered mobile to number 5676791. Here are the SMS codes for specific queries:
* Block lost/stolen card: BLOCK XXXX
* Check available limit: AVAIL XXXX
* Payment status: PAYMENT XXXX
* Reward points summary: REWARD XXXX
* Balance enquiry: BAL XXXX
* Duplicate statement: DSTMT XXXX MM
* E-statement subscription: ESTMT XXXX
Replace XXXX
with the last four digits of your card.
SBI Credit Card Customer Care via Email
Log into your account on the SBI Credit Card website with your ID and password to use the email support section for detailed queries.
SBI Credit Card Customer Care via Postal Mail
Mail your inquiries to:
* SBI Cards & Payment Services Ltd.
* DLF Infinity Towers, Tower C, 10th – 12th Floor, Block 2, Building 3
* DLF Cyber City, Gurgaon - 122002 (Haryana), India
SBI Credit Card Grievance Redressal System
If unresolved, escalate the issue to the nodal officer via the query escalation page on their website. Enter your Interaction ID and mobile number to receive an OTP for escalation. Once escalated, SBI will inform you about the progress and resolution.
By following these methods, you can address SBI Credit Card issues efficiently and ensure your concerns are promptly resolved.