Introduction: Elevating Customer Experience at Equitas Bank

In the evolving banking industry, customer satisfaction is pivotal. Equitas Small Finance Bank, dedicated to superior customer service, excels in the financial sector by valuing efficient communication and grievance handling.

This article explores Equitas's diverse contact options, from toll-free lines to emails and online forms, ensuring customers can reach out comfortably. Their commitment to transparency is evident in their grievance handling, with nodal officers and clear escalation processes.

Equitas's customer service rests on transparent communication and proactive problem resolution. By providing varied contact methods, Equitas ensures every customer query is addressed promptly. For international clients, special helplines highlight Equitas's global accessibility.

Discover Equitas's contact numbers, emails, and online forms enabling seamless assistance and feedback. This article details the bank's grievance redressal mechanisms and escalation procedures for unresolved issues.

Equitas Bank Customer Care Numbers

• Branch Banking: 1800-103-1222
• Loans: 1800-103-2977
• NEFT/RTGS Queries: 044-30898017
• International Calls: +91-44-6965-4600 (charges may apply)

Equitas Bank Customer Care Email

• General Queries: customerservice@equitasbank.com
• NEFT/RTGS Queries: rtgs-cell@equitasbank.com / rtgs-cell@equitas.in

Customer Service Contact Form

Existing customers can fill out a contact form on the Equitas website for assistance.

Grievance Redressal

• Level I: Customer Care Resolution
  If dissatisfied with customer care or no response within 7 days, escalate to the nodal officer.
• Nodal Officer Contact:
  Name: Smitha Kumar
  Address: Equitas Bank, 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002
  Phone: 044-40048570
  Email: nodalofficer@equitasbank.com
• Level II: Principal Nodal Officer
  Further escalate if unresolved with the nodal officer.
• Principal Nodal Officer Contact:
  Name: Dheeraj Mohan
  Address: Equitas Bank, 4th Floor #769, Spencers Plaza Mall, Anna Salai, Chennai – 600002
  Phone: 044-40048560
  Email: pno@equitasbank.com
• Banking Ombudsman
  Approach Banking Ombudsman if unsatisfied within a month.

Ensuring Satisfaction

Equitas prioritizes customer contentment by ensuring rapid and fair handling of grievances. With transparent communication through multiple channels, Equitas upholds high customer service standards.

Conclusion: Equipping Customers with Equitas Bank

Equitas prioritizes customer-centricity, ensuring ease of communication and problem resolution. Their commitment extends beyond connectivity to proactive resolution, fostering trust and loyalty. By making international assistance accessible, Equitas exemplifies global outreach.

By listening to feedback, addressing issues swiftly, and striving for service improvement, Equitas sets a financial service standard. In an era focused on customer experience, Equitas leads with a customer-centered approach, reaffirming its role as a trusted financial partner.

Their customer care embodies integrity and empathy, strengthening long-term customer relationships. As banking evolves, Equitas remains devoted to empowering customers and enhancing banking experiences.