The State Bank of India (SBI), India's largest bank, serves millions nationwide through an extensive network of over 24,000 branches and 59,000 ATMs. With operations across 37 countries and ties with over 300 correspondents in 72 nations, SBI is a global financial entity. Customers often need to file complaints with SBI and track their status, which can be done via customer care or more conveniently, online. Typically, SBI updates customers using SMS and email, but online tracking is a simpler alternative.

This guide explains the procedure to check the status of SBI complaints online. Before diving into the process, it helps to know the common reasons for complaints:

1. ATM cash deduction without dispensation.
2. Blocked card or net banking services.
3. Lost credit or debit card and replacement requests.
4. Transaction disputes.
5. Non-receipt of OTPs or bank communications.
6. Net banking login issues.
7. Other banking concerns.

With awareness of these issues, here’s how to check your complaint status:

Method 1: Checking SBI Complaint Status Online

1. Visit the SBI Complaint Management System.
2. Enter your complaint ticket number and the captcha code.
3. Click "submit" to view your complaint status.

This online method is efficient and saves time compared to waiting on customer care calls.

Update: December 1, 2017

Method 2: Checking SBI Complaint Status via Toll-Free Number

Call toll-free numbers 1800112211 or 18004253800, providing your complaint ticket number to receive status updates.

Remembering your complaint reference number is crucial for tracking through these methods.

Note: Information is accurate as of the above date.