Introduction:

If you hold an HSBC credit card and need to reach out to their Customer Care for quick assistance, you've come to the right place. This guide provides all the contact details for HSBC Credit Card Customer Care, ensuring you have the necessary numbers for any future inquiries.

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HSBC Credit Card Customer Care

The Hongkong and Shanghai Banking Corporation (HSBC) ranks as the seventh-largest bank globally, catering to over 38 million customers. Offering diverse financial services such as Retail Banking, Commercial Banking, Global Private Banking, and Wealth Management, HSBC operates in 66 countries. Maintaining robust customer connections, they offer communication channels like Live Chat, Internet Banking Secure Message, and PhoneBanking. You can address complaints or inquiries online, via call, or email for quick resolutions.

HSBC Credit Card Customer Care Contact Numbers

Get quick answers by calling the HSBC Customer Care Toll-Free Number at 1860 266 2667. For specific credit card queries, reach out to 1860 108 7788 or 1860 500 2277. Overseas travelers can report credit card issues at 040 - 67173402080 - 49089632.

HSBC Credit Cards Customer Care Toll-Free Numbers

Access phone banking customer service on business days. Address general banking or card transaction queries with a representative from Monday to Friday, 9 AM to 6 PM IST. For emergencies like lost cards, cheque instructions, or IVR transactions, 24/7 phone banking is available.

Dedicated HSBC Customer Care Numbers for Various Segments

HSBC Premier and International Toll-Free Helpline Numbers are specially provided for Non-Resident Indian (NRI) customers. Toll-free contact numbers are 18601087788, 18605002277. Refer to the list of toll-free helpline numbers for NRI HSBC Customers.

*Note: The mentioned helpline numbers are toll-free, subject to applicable charges.

HSBC Credit Card Query Escalation Matrix

Reach HSBC via phone, email, or postal mail. They maintain a transparent, customer-friendly grievance redressal system. Easily track credit card application status by contacting care with a complaint number and customer ID.

Submit complaints online through this form. Alternatively, contact the customer care team or use social media channels for quick query acknowledgment.

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HSBC guarantees a response within 10 days. If unsatisfied with the reply, escalate the issue for further consideration.

Andhra Pradesh

Contact the Nodal Officer Team on working days from 09:30 AM to 06:00 PM at +91 80 - 49089640, +91 40 - 67173410. Use fax numbers +91-022-66476011, +91-022-49146011.

Nodal officers respond within 10 working days. If needed, escalate to senior HSBC care managers or the Principal Nodal officer.

HSBC Principal Nodal Officer Contact Details:

Ms. Rashmi Vivek, Hongkong and Shanghai Banking Corporation, No.7 M. G. Road, Bangalore - 560 001. Email: pnohsbcbank@hsbc.co.in

Senior Management Contact Details:

Mr. Arunabha Hajra	Head Customer Relations (Retail Banking and Wealth Management) Hongkong and Shanghai Banking Corporation, Goregaon (East) Mumbai - 400063
Mr. R S Rajagopalan	Head - Distribution (Branch Banking) Hongkong and Shanghai Banking Corporation Limited, Goregaon (East) Mumbai - 400063
Mr. Animesh Raizada	Head - Customer Value Management - Retail Banking and Wealth Management, The Hongkong and Shanghai Banking Corporation Limited, Goregaon (East) Mumbai - 400063
Mr. Ramakrishnan S	Country Head - Retail Banking and Wealth Management Banking Corporation, Goregaon (East) Mumbai - 400063
Mr. Prakash Jaiswal	Head - Business Banking The Hongkong and Shanghai Banking Corporation Limited, Fort, Mumbai - 400 001
Mr. Rajat Verma	Managing Director and Head Commercial Banking The Hongkong and Shanghai Banking Corporation Limited, Fort, Mumbai - 400 001
Mr. Surendra Rosha	Chief Executive Officer The Hongkong and Shanghai Banking Corporation Limited, Fort, Mumbai - 400 001

Escalation to Banking Ombudsman

If HSBC senior management and principal nodal officer responses are unsatisfactory, approach the Banking Ombudsman with concerns.

For additional inquiries regarding HSBC credit cards, contact MyMoneyMantra experts at 1800 103 4004 or via email at contactus@mymoneymantra.com.